Enterprise Customer Success Manager (AI)

Location: Toronto or the Greater Toronto Area, Canada; one office day per month is required at the Downtown Toronto office, with occasional client visits.

Company

hirify.global provides an AI-powered platform that helps creators, podcasters, marketers, and major brands produce professional-quality content by streamlining and automating the production process.

What you will do

• Manage a portfolio of enterprise customers as a strategic partner and trusted advisor.
• Drive product adoption, enable customer success at scale, and support long-term retention and growth.
• Lead regular business reviews and high-impact customer conversations.
• Identify opportunities for renewals and account expansion.
• Collaborate with Product and Marketing to influence roadmap priorities and share customer best practices.
• Address customer challenges proactively and connect hirify.global's capabilities to broader business goals.

Requirements

• 5+ years of customer success experience in a SaaS environment managing enterprise accounts.
• Experience working in a fast-paced startup environment.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities, organize work, and meet deadlines.
• Ability to work toward KPIs and performance targets, learn product functionality quickly, and attend occasional client visits.

Culture & Benefits

• Fast-paced environment with challenging work and opportunities to make a meaningful impact.
• Collaborative customer success culture focused on trusted relationships, strategic guidance, and continuous improvement.
• Regular in-person connection through the monthly Downtown Toronto office day.