Customer Success & Implementation Manager (AI Privacy SaaS)

Location: Canada; remote

Company

hirify.global provides privacy management software with AI-powered capabilities, integrations, and tools for managing personal-data workflows.

What you will do

• Manage enterprise implementations from kickoff through the customer lifecycle.
• Train customers to configure hirify.global across its portfolio of modules and drive platform adoption.
• Enable customers to use Arc Intelligence and connect AI assistants through the MCP server.
• Help build and maintain integration recipes connecting hirify.global with HR, CRM, marketing, and support systems.
• Manage feature requests, communicate business cases, and set customer expectations.
• Act as a trusted advisor, run outcome-focused business reviews, and identify renewal risk early.

Requirements

• 5+ years of experience leading SaaS implementations or customer success engagements with enterprise clients.
• Strong understanding of SaaS architecture, APIs, SSO, data connectors, and platform troubleshooting.
• Experience with AI-enabled SaaS products and explaining value to technical and business stakeholders.
• Proven ability to manage multi-workstream projects, influence cross-functional stakeholders, and align outcomes with customer value.
• Ability to teach technical topics to non-technical users and support independent customer operation.
• Experience with SFDC, Gong, and Claude.

Nice to have

• Experience with privacy platforms such as OneTrust or Securiti.
• Experience connecting AI assistants to business systems through MCP.
• Working knowledge of GDPR, CCPA/CPRA, emerging AI regulation, DSARs, RoPAs, and DPIAs.
• Spanish fluency.
• PMP or comparable project management certification.

Culture & Benefits

• Remote work arrangement.
• Outcome-focused customer success role with no revenue target.
• Responsibility for helping customers operate and extend the platform independently.