Associate Director, Commerce Operations (Amazon)

Location: Chicago, Illinois, United States; hybrid work with teams in the office an average of four days per week

Salary: $75,000–$180,000 USD per year

Company

Creative and marketing organization delivering connected brand, customer experience, and commerce solutions for global clients.

What you will do

• Provide strategic and commercial guidance on marketplace performance, trends, operational issues, and growth priorities.
• Advise on promotions, product content, catalog structure, availability, retail execution, and supply chain efficiency.
• Guide Amazon catalog setup, PDP optimization, A+ Content, imagery, variation relationships, and retail readiness.
• Conduct operational audits covering in-stock availability, purchase order rejection rates, missed sales, and SKU-level profitability.
• Partner with commerce managers to resolve catalog errors, suppressions, and complex platform issues.
• Interpret sales, traffic, conversion, share of search, and Buy Box metrics and connect them to client business goals.

Requirements

• 5–8 years of experience managing enterprise-level Amazon Vendor Central 1P and Seller Central 3P accounts, ideally in an agency setting.
• Strong commercial judgment and the ability to turn complex performance data into actionable recommendations for client stakeholders.
• Deep practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, Concatenate, and Text-to-Columns.
• Ability to transform purchase order, Weeks of Cover, and traffic data into visual, executive-ready presentations.

Culture & Benefits

• Hybrid collaboration model focused on creativity, connection, and teamwork.
• Competitive benefits package.
• Accommodations or additional flexibility can be discussed during the interview process.
• Equal opportunity workplace committed to respect and career progression.