IT Support Lead (Fintech)

TL;DR

IT Support Lead (Fintech): Managing the technology backbone and IT operations for the New York City office and distributed team with an accent on device lifecycle management and SaaS administration. Focus on building scalable IT processes, optimizing identity management, and ensuring seamless on-site infrastructure reliability.

Location: On-site in New York City (5 days per week)

Salary: $90,000 - $130,000

Company

hirify.global is a modern banking platform built for startups, integrating accounts, card issuance, expense management, and bill payments into one connected platform.

What you will do

• Serve as the primary point of contact for all employee IT support, including hardware, software, and access troubleshooting.
• Own the device lifecycle management for macOS and Windows, covering procurement, provisioning, MDM, and secure offboarding.
• Administer core identity and SaaS systems including SSO, Google Workspace, and Slack.
• Manage NYC office IT infrastructure, specifically networking, AV, and conference room technology.
• Develop and document scalable IT processes, runbooks, and self-service resources.
• Lead the IT onboarding process to ensure a seamless day-one experience for new hires.

Requirements

• 5+ years of experience in IT support or IT operations, ideally within fast-paced, high-growth environments.
• Hands-on expertise administering macOS, Windows, MDM tools, and identity/SSO platforms.
• Strong proficiency in Google Workspace and Slack administration.
• Experience managing physical office IT infrastructure, including networking and AV technology.
• Excellent troubleshooting skills and a customer-service oriented mindset.
• Willing and able to work on-site 5 days per week in the NYC office.

Culture & Benefits

• Competitive base salary and equity options.
• Comprehensive healthcare benefits.
• Paid time off.
• Opportunity to work in a high-growth fintech environment.