Lead Customer Relationship Manager (Education)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Lead Customer Relationship Manager (Education): Managing a portfolio of key accounts to ensure maximum value from qualification products and services with an accent on long-term customer satisfaction and stakeholder engagement. Focus on monitoring account health, identifying growth opportunities, and resolving complex escalations to protect retention.
Location: Hybrid/Remote with travel – Sale, Manchester, UK
Salary: £35,000
Company
is a leading Awarding and End-Point Assessment Organisation providing qualification certificates and apprenticeships to over 150,000 learners worldwide.
What you will do
- Own and manage a portfolio of key accounts, serving as the primary relationship contact.
- Develop account plans and lead regular reviews to understand business needs and growth plans.
- Monitor annual spend and account performance to identify retention risks and opportunities.
- Use customer data to track account health and take proactive action against decline.
- Collaborate with the Business Development team to qualify upsell and cross-sell opportunities.
- Deliver bespoke webinars, demonstrations, and account-specific training to customers.
Requirements
- Experience in customer service, account management, or client services, ideally in education or training.
- Full UK driving licence for occasional travel to customer sites.
- Exceptional communication and presentation skills to influence key stakeholders.
- Proficiency with Microsoft Office Suite and document management software.
- Analytical mindset to interpret market data and trends.
- Must be based in the UK for hybrid work and travel requirements.
Culture & Benefits
- Comprehensive training, qualifications, and apprenticeships support.
- Generous annual leave (33 days total) with additional days based on tenure.
- Bupa healthcare benefits and Employee Assistance Programme (EAP).
- Annual loyalty bonus and annual salary reviews.
- Cycle-to-work scheme and NEST pension.
- Positive and supportive working environment focused on healthy work/life balance.
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