Customer Support Specialist II (Overnight) (Logistics)

TL;DR

Customer Support Specialist II (Logistics): Managing timely delivery of customer shipments and maintaining communication between customers and carriers with an accent on shipment tracking and relationship management. Focus on supervising shipments, solving logistics issues, and coordinating appointments during overnight shifts.

Location: Remote (Must be based in the United States)

Company

hirify.global provides a technology-driven platform to help companies move goods more reliably and efficiently across North America.

What you will do

• Process shipment entries and manage performance objectives using the Transportation Management System (TMS).
• Maintain professional communication with customers and carriers, especially during service failures.
• Supervise shipments and revise schedules based on shipper and carrier needs.
• Schedule shipment appointments and update load status in the system.
• Collaborate with Logistics Teams to resolve shipment issues and problem-solve.
• Monitor load-tendered status and manage detention/accessorial information.

Requirements

• High school diploma or GED equivalent.
• 0-1 years of customer service experience.
• Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Clear and professional oral and written communication skills.
• Availability to work consistent overnight hours.

Nice to have

• Knowledge of the freight industry.
• Proficiency in Google Workspace.
• Strong background in professional email etiquette.

Culture & Benefits

• Company-sponsored health, dental, and vision plans.
• 401k match program.
• Financial and mental wellness benefits.
• Parental leave and disability coverage.
• Life insurance and potential for performance/sales incentive bonuses.