Customer Success Support Associate (Fintech)

TL;DR

Customer Success Support Associate (Fintech): Managing inbound customer inquiries and resolving issues across phone, chat, and email with an accent on providing high-quality service and maintaining detailed case documentation. Focus on delivering efficient, empathetic support in a fast-paced environment to help small and medium-sized businesses navigate retirement savings solutions.

Location: Must be based in or able to commute to Lindon, Utah (Hybrid: Monday-Thursday in-office, Friday remote).

Salary: $18.00 - $20.00 per hour.

Company

hirify.global is a high-growth fintech company dedicated to making retirement benefits affordable and accessible for small and medium-sized businesses.

What you will do

• Manage inbound customer inquiries via phone, live chat, and email.
• Identify root causes of customer needs to ensure complete resolution in one touchpoint.
• Maintain thorough case documentation to ensure context and next steps are captured.
• Collaborate cross-functionally with internal and external partners to resolve issues.
• Adhere to workforce management schedules and performance standards.
• Provide best-in-class service in a fast-paced, high-volume environment.

Requirements

• Must be based in or able to commute to Lindon, Utah.
• 1+ years of experience in a customer-facing role (support, account management, or call center).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills with the ability to remain professional and empathetic.
• Meticulous attention to detail and ability to work in an open-office environment.
• Ability to work a standard Monday-Friday schedule.

Culture & Benefits

• Comprehensive 401(k) plan with 4% employer match and $0 plan fees.
• Top-tier health, dental, and vision insurance plans.
• Enhanced mental health support via Lyra and fertility/family-forming benefits via Carrot.
• Monthly work-from-home stipend and quarterly lifestyle stipend.
• Competitive time off and parental leave policies.
• Access to financial wellness tools and student loan repayment resources.