Customer Success & Logistics Coordinator (Luxury)

TL;DR

Customer Success & Logistics Coordinator (Luxury): Managing end-to-end customer journeys for high-value products with an accent on concierge-level support, order coordination, and lead nurturing. Focus on building high-trust relationships, optimizing order delivery logistics, and converting warm sales leads.

Location: Remote (South Africa)

Company

hirify.global is a staffing agency recruiting on behalf of a premium lifestyle brand.

What you will do

• Act as the primary point of contact for high-ticket customers from initial enquiry through successful delivery.
• Deliver concierge-level support via phone, email, and live chat to ensure a premium customer experience.
• Nurture warm leads and reactivate abandoned carts through consultative conversations to drive business growth.
• Coordinate the delivery of high-value products, liaising with warehouses and logistics providers.
• Maintain detailed customer records and order documentation to ensure operational excellence.

Requirements

• Experience in Customer Success, Patient Coordination, Medical Administration, or Premium Customer Service.
• Excellent written and verbal English communication skills with exceptional verbal aptitude.
• Demonstrated ability to build rapport and maintain meaningful customer relationships.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Google Workspace or Microsoft Office.

Nice to have

• Experience within medical, healthcare, wellness, or luxury service industries.
• Background in high-ticket sales or supporting customers purchasing premium products.
• Previous experience in logistics, order fulfillment, or supply chain coordination.
• Experience working remotely within a structured, high-performance environment.

Culture & Benefits

• Competitive base salary with performance-based incentives for lead conversion and engagement.
• Opportunity to become an integral part of a growing premium brand.
• Clear growth paths into broader responsibilities across Operations, Sales, and Business Development.