Business Support Specialist

TL;DR

Business Support Specialist (SaaS): Handling client inquiries and troubleshooting product-related issues for a beauty and wellness management platform with an accent on active listening and technical problem-solving. Focus on documenting resolutions in Salesforce and ensuring client success through effective communication and product knowledge.

Location: Must reside in the U.S.

Salary: $38,000–$40,000

Company

A dynamic software company founded in 1987 providing management tools for the beauty and wellness industry.

What you will do

• Handle client inquiries via phone, email, and live chat.
• Gather information through inquisitive questioning to identify and troubleshoot product issues.
• Document all client interactions and resolutions within Salesforce.
• Build and maintain technical knowledge of Meevo products and integrations.
• Advocate for customer needs while ensuring successful product usage.

Requirements

• Must reside in the U.S.
• Bachelor’s or Associate’s degree preferred.
• 0–5 years of experience in a customer service-related role.
• Reliable internet service provider.
• Ability to work a fixed schedule: M-F 11:30 AM–8:15 PM EST and Sat 9:00 AM–5:45 PM EST.
• Tech-savvy with the ability to learn new software and hardware quickly.

Nice to have

• Experience with Salesforce.
• Knowledge of the beauty industry.

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with 100% match up to 4%.
• Generous 3 weeks of PTO, 10 paid holidays, 5 sick days, and 1 personal day.
• Company-paid life insurance and long-term disability coverage.
• Unlimited access to Udemy online courses for professional development.