Customer Support Specialist II

TL;DR

Customer Support Specialist II (Logistics): Managing shipment lifecycles and maintaining carrier relationships within a transportation management system with an accent on operational efficiency and timely communication. Focus on resolving shipment issues, scheduling appointments, and ensuring on-time delivery performance for a high-volume freight network.

Location: Must be based in Little Rock, Arkansas, United States (On-site)

Company

hirify.global is a logistics technology company that helps businesses move goods more reliably and efficiently by leveraging real-time data and a vast transportation network.

What you will do

• Process shipment entries using the Transportation Management System and track performance objectives.
• Maintain professional communication with customers and carriers regarding load status and service updates.
• Coordinate and schedule shipment appointments with shippers and receivers.
• Monitor shipments from tender to delivery to ensure on-time performance.
• Collaborate with logistics teams to troubleshoot and resolve shipment-related issues.
• Manage documentation regarding detention and accessorial information.

Requirements

• High school diploma or GED equivalent.
• 0-1 years of experience in customer service.
• Basic proficiency with Microsoft Office Suite and email etiquette.
• Must be able to work on-site in Little Rock, Arkansas.
• Strong oral and written communication skills.

Nice to have

• Prior experience in the freight or logistics industry.
• Proficiency with Google Workspace.

Culture & Benefits

• Company-sponsored health, dental, and vision insurance plans.
• 401k retirement plan with company match.
• Parental leave and disability coverage.
• Life insurance and financial wellness benefits.
• Eligibility for performance-based incentive bonuses and equity awards.