Customer Assistance Manager (Fintech)

TL;DR

Customer Assistance Manager (Fintech): Managing regional asset operations and collection efforts to ensure operational excellence and high-quality customer service. Focus on driving performance trends, handling merchandise returns, and maintaining professional standards while traveling to customer residences.

Location: Must be based in Austin, TX. This role requires up to 95% travel to customer residences.

Company

A leading FinTech provider of in-store and e-commerce lease-to-own solutions, dedicated to innovation and inclusive collaboration.

What you will do

• Ensure regional operations and logistics are efficient and effective.
• Analyze performance trends to identify ways to maximize results.
• Provide professional and courteous service to customers in various circumstances.
• Manage merchandise returns and assist with collections support.
• Maintain professional appearance and represent the company during field visits.

Requirements

• Must be based in Austin, TX.
• Valid driver’s license and a driving record that meets company standards.
• Prior management and collections experience.
• Ability to regularly lift 50-75 lbs or push/pull up to 100 lbs.
• Must be at least 21 years old.
• High School Diploma or GED.

Nice to have

• Bilingual (English/Spanish fluency).
• Previous warehouse, logistics, or driver experience.
• Prior experience in customer service or sales.
• Previous lease-to-own (LTO) experience.

Culture & Benefits

• Full health benefits including medical, dental, vision, and life insurance.
• Company matched 401k and Employee Stock Purchase Program.
• Paid time off, paid holidays, and paid volunteer time.
• Tuition reimbursement and charitable gift matching.
• Inclusive culture with Diversity Alliance Resource Groups.