Customer Care Representative (Fintech)

TL;DR

Customer Care Representative (Fintech): Providing high-volume customer support and administrative assistance for vertical software and payments technology with an accent on complex issue resolution and accounting support. Focus on managing inbound/outbound calls, assisting with debt collections, and ensuring seamless client experiences.

Location: Remote (Must be authorized to work in the United States)

Salary: $25.00–$28.00 per hour

Company

hirify.global is a leading provider of vertical software and embedded payments technology dedicated to helping small and medium-sized businesses flourish.

What you will do

• Manage a high volume of inbound and outbound customer calls professionally and efficiently.
• Resolve complex support issues and maintain positive customer relationships.
• Support accounting functions, including data entry, payment processing, and debt collection.
• Troubleshoot problems and accurately document customer interactions and account activity.
• Collaborate with team members and other departments to ensure smooth daily operations.
• Utilize Microsoft Excel and Word for reporting, documentation, and administrative tasks.

Requirements

• High school diploma or equivalent.
• Must be authorized to work in the United States.
• Fluent English proficiency (written and verbal).
• 1–2 years of customer service or call center experience preferred.
• Basic knowledge of accounting and collections.
• Basic proficiency in Microsoft Excel and Microsoft Word.

Culture & Benefits

• Inclusive workplace that values diversity of thought, experience, and background.
• Competitive benefits package.
• Opportunities for professional growth within the company.
• Forward-thinking environment that values excellence and client success.