Customer Service Account Specialist

TL;DR

Customer Service Account Specialist: Reviewing data inputs, validating information accuracy, and classifying data according to business rules while coordinating customer-facing projects and resolving complex issues. Focus on quality control (QC) reviews, proactive project status management (including failures), and fast, professional resolution of customer complaints and invoice-related problems.

Location: Lowell, AR, United States

Salary: $50,400–$67,200 (estimated)

Company

hirify.global provides services and standards support for customers across regulated and safety-focused industries.

What you will do

• Manage designated customer projects to meet customer expectations, including regular status updates across the project lifecycle.
• Coordinate with internal teams and the customer to ensure seamless project execution and resolve problems promptly and professionally.
• Resolve complex customer issues such as complaints, invoice issues, and open follow-up items.
• Maintain organizational elements with up-to-date project status.
• Perform routine quality control (QC) reviews to ensure data consistency, accuracy, and compliance with standards.
• Review, validate, and classify data inputs in alignment with established business rules and system workflows.

Requirements

• High school diploma (or equivalent) plus generally four years of customer service experience.
• Experience managing multiple projects and tasks successfully.
• Excellent problem-solving and negotiation skills to resolve complex customer issues.
• Ability to work effectively as part of a diverse team.

Culture & Benefits

• Annual bonus compensation with a target payout of 5% of base salary.
• Health benefits: medical, dental, and vision.
• Wellness benefits for mental and financial health.
• Retirement savings plan (401K).
• Paid time off: vacation (15 days), holiday including floating holidays (12 days), and sick time off (72 hours).

Hiring process

• Apply to the role and complete the standard interview and evaluation steps for the position.