Customer Experience Specialist

TL;DR

Customer Experience Specialist: Managing ongoing customer relationships and serving as a trusted point of contact throughout the sales and service lifecycle with an accent on CRM management and lead follow-up. Focus on guiding customers to appropriate service solutions and ensuring timely, accurate communication across multiple client accounts.

Location: Must be based in or able to work from the Marietta, GA office

Company

hirify.global is a leading provider of critical testing, inspection, certification, and compliance services serving diverse markets including manufacturing, power generation, aerospace, and medical.

What you will do

• Act as the primary point of contact for assigned customer relationships.
• Respond to customer inquiries via web, phone, and email in a timely manner.
• Manage leads and opportunities from intake through closure.
• Uncover customer needs and guide them to appropriate service solutions.
• Maintain accurate and complete CRM records for all interactions.
• Follow up with customers to document outcomes and ensure service satisfaction.

Requirements

• 2 to 4 years of inside sales or customer service experience.
• Strong phone presence and written communication skills.
• Proven experience maintaining leads and opportunities within a CRM system.
• High school diploma or equivalent.
• Ability to work in a deadline-driven office environment.

Nice to have

• Experience with Microsoft Dynamics CRM.

Culture & Benefits

• Opportunity to work with a company established in 1967 with a large national footprint.
• Professional environment focused on safety, reliability, and technical assurance.
• Engagement with diverse industry sectors including aerospace and defense.