Account Manager (Hospitality)

TL;DR

Account Manager (Hospitality): Managing and growing key hospitality accounts for a gamified simulation training platform with an accent on senior stakeholder relationship management and commercial growth. Focus on identifying value-added opportunities, mapping organizational training needs, and driving behavior change at scale for leading hospitality brands.

Location: United Kingdom (focus on UK hospitality brands)

Company

Tech company specializing in gamified simulation training for high-impact learning across various global industries.

What you will do

• Manage, grow, and develop key hospitality accounts in collaboration with the Sector Lead.
• Build and maintain strong relationships with senior stakeholders, decision-makers, and C-suite contacts.
• Identify growth opportunities by understanding customer business priorities and operational challenges.
• Partner with clients to map organizational training needs and behavior-change opportunities.
• Collaborate internally with commercial, customer success, and delivery teams to shape customer approaches.
• Represent the company at industry events, webinars, and networking opportunities to build presence in the hospitality space.

Requirements

• 5+ years of experience in account management, customer growth, or commercial relationship management.
• Proven track record of managing complex relationships with senior stakeholders and C-level executives.
• Strong commercial awareness and the ability to identify growth opportunities within existing accounts.
• Consultative approach to understanding customer challenges and shaping relevant solutions.
• Experience working in, with, or selling into the hospitality sector (restaurants, hotels, pubs, etc.).

Nice to have

• Experience in SaaS, learning technology, HR tech, or hospitality-focused technology services.

Culture & Benefits

• Fast-paced scale-up environment with a flat, open, and free corporate culture.
• Opportunities for professional growth and role development over time.
• Energetic social environment including monthly "hirify.global-days", sporting events, and game nights.
• Company trips to the Norwegian HQ and other global locations.
• Collaborative atmosphere with talented and diverse colleagues from various backgrounds.