Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of enterprise clients to drive product adoption, ensure renewals, and maximize the value of cybersecurity solutions with an accent on relationship building and cross-functional collaboration. Focus on mapping business needs to product features, conducting business reviews, and resolving high-risk account challenges.

Location: Must be based in Germany, Spain, the United Kingdom, or the Netherlands

Company

hirify.global is a market leader in protecting critical business applications, providing actionable intelligence and automated governance for SAP and Oracle environments.

What you will do

• Drive renewal opportunities, forecasting, and negotiations for transactional customers.
• Map customer business needs to specific product features to ensure deep integration and stickiness.
• Conduct regular business reviews to track progress against customer goals and identify upsell opportunities.
• Gauge account health and develop resolution strategies for high-risk accounts.
• Act as a primary liaison between customers and internal teams including Sales, Legal, and Product.
• Guide customers through the onboarding process and manage license creation.

Requirements

• 3-5 years of experience in a customer success or account management role.
• Experience in cybersecurity and vulnerability management.
• Proficiency in using CRM software for health tracking and sales processes.
• Business-fluent English (written and spoken).
• German language proficiency is preferred.
• Ability to work across functional teams to build consensus and drive initiatives.

Nice to have

• Experience with Enterprise SIM.
• Experience with ERP systems like SAP or Oracle.
• Background in an early to mid-stage security software company.

Culture & Benefits

• Opportunity to shape the future of critical application security.
• Unique culture of high achievement and collaborative teamwork.
• Competitive compensation and financial incentives.
• Supportive environment with top-tier problem solvers and innovators.