Customer Success Manager (DACH)

TL;DR

Customer Success Manager (DACH): Managing the onboarding and operational support for German-speaking clients within a cybersecurity awareness platform with an accent on client relationship management and process coordination. Focus on ensuring smooth client transitions, proactive communication between sales and success teams, and maintaining high service standards for the DACH market.

Location: Must be based in or able to work from the office in Leuven, Belgium (Hybrid role).

Company

hirify.global is a fast-growing cybersecurity scale-up providing an automated training platform to help organizations defend against cyber attacks.

What you will do

• Provide full operational support for the sales team.
• Coordinate product setup and onboarding for new and existing clients.
• Manage communication flows between sales and customer success departments.
• Proactively identify and communicate client issues or growth opportunities.
• Ensure a seamless and professional client experience throughout the customer lifecycle.

Requirements

• German: C1+ proficiency required for serving the DACH market.
• English: Strong command required for internal team communication.
• Self-starter mindset with a strong client-oriented approach.
• Excellent organizational and administrative skills.
• Ability to handle confidential information and work under pressure.

Culture & Benefits

• Competitive salary package with a flexible income plan.
• Company car (Mercedes) and comprehensive insurance (group and hospitalization).
• Flexible working hours and hybrid remote work policy.
• Opportunity to shape your own learning journey and career path.
• Dynamic, entrepreneurial environment in a fast-growing scale-up.