Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing a portfolio of low-touch clients to ensure seamless delivery and high satisfaction with an accent on proactive engagement and escalation management. Focus on driving adoption, identifying expansion opportunities, and maintaining client health metrics through automated outreach and cross-functional collaboration.

Location: Must be based in Manila, Philippines. Must be able to work US business hours (night shift).

Company

hirify.global is a fast-growing organization specializing in AI-enabled customer experience delivery, combining consulting, software, and technology services.

What you will do

• Manage a portfolio of low-touch/tech-touch clients using automated and proactive engagement strategies.
• Monitor client health metrics and take preemptive action to improve retention and feature adoption.
• Own the resolution of client-reported issues and coordinate escalations with internal teams.
• Identify and pursue expansion opportunities including cross-sell and up-sell of AI and analytics solutions.
• Host webinars and create knowledge base content to educate customers on best practices.
• Maintain accurate client records and engagement histories within CRM and analytics tools.

Requirements

• 2–4 years of experience in Client Success, Account Management, or related roles.
• Fluency in English is required.
• Must be able to work US business hours (night shift).
• Strong problem-solving, communication, and organizational skills.
• Familiarity with CRM systems, analytics dashboards, and tech-touch engagement platforms.
• Ability to manage multiple client accounts simultaneously at scale.

Culture & Benefits

• Opportunity to work with an innovative, AI-focused organization.
• Collaborative, high-performance team culture with clear growth opportunities.
• Exposure to cutting-edge technology and leading global clients.