Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing relationships and driving product adoption for large-scale enterprise clients with an accent on security awareness program maturity and customer retention. Focus on strategic engagement, onboarding, and identifying growth opportunities within a cybersecurity-focused SaaS environment.

Location: Remote positions open in the US office only.

Salary: $84,000–$94,000 (including base, bonuses, and commissions).

Company

hirify.global is a pioneer in digital workforce security, providing a platform for attack simulation and training to help organizations make smarter security decisions.

What you will do

• Build and maintain effective relationships with enterprise-level stakeholders and executive management.
• Develop consultative strategies to help customers achieve their security awareness program objectives.
• Manage the end-to-end onboarding process, including configuration, training, and campaign setup.
• Monitor customer health metrics, usage, and adoption to drive value throughout the subscription term.
• Perform periodic business and strategic engagement reviews to ensure alignment and satisfaction.
• Identify and coordinate add-on and upgrade opportunities with internal cross-sell teams.

Requirements

• Must be based in the US.
• Proven experience managing enterprise accounts with 1000+ employees.
• Experience communicating with high-level executives and maintaining professional presence.
• Familiarity with IT security concepts and practices.
• Proficiency with CRM software (Salesforce preferred) and Microsoft Office suite.
• Strong negotiation, time management, and collaborative skills.

Nice to have

• Prior experience as a Customer Success Manager.
• SACP Certification.
• General IT experience or exposure.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Comprehensive benefits including tuition and certification reimbursement.
• Adoption assistance and employee referral bonuses.
• Modern, high-tech, and collaborative work environment.