Customer Success Manager (Partners)

Location: United States, remote; East Coast preferred; about 20% travel for partner visits and industry events.

Salary: $120,000–$135,000 for Metro 2 areas or $110,000–$130,000 for Metro 3 areas, plus a sales incentive plan. Metro 2 includes NYC, Seattle, Los Angeles, and Miami metro areas; Metro 3 covers other cities across the domestic United States except the San Francisco Bay Area.

Company

hirify.global provides phone-centric identity tokenization and passive cryptographic authentication solutions for digital channels, serving more than 1,000 enterprise customers across banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.

What you will do

• Advise channel partners, resellers, strategic alliances, and downstream clients on business goals, go-to-market strategy, integrations, and hirify.global's value.
• Run regular business reviews and executive-level QBRs covering partnership status, joint integrations, marketing, and long-term plans.
• Own partner health and Partner NPS while developing expertise in partner business models and downstream use cases.
• Forecast indirect revenue, secure renewals, and support volume commitments, added AGV, cross-sell, and upsell with Partner Account Managers.
• Drive product adoption and optimization with Account Directors and Technical Account Managers, and explain new product features in terms of partner and end-user benefits.
• Track and escalate partner issues across Support, Solutions Consulting, Product, Data Science, and Fraud.

Requirements

• 3–5 years of experience in a customer- or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales.
• Strong project management, relationship-building, communication, and presentation skills, with experience managing multi-stakeholder partner relationships.
• Experience in a highly regulated market, such as fintech, insurance, retail, or banking.
• Comfort working with data and ecosystem KPIs and building B2B2C business cases.
• Ambition to grow in a fast-paced channel ecosystem and commitment to humility, passion, inclusion, and leadership.

Nice to have

• Digital identity and authentication knowledge is strongly preferred.
• Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup is strongly preferred.
• Channel-selling, enablement, and negotiation experience.
• Familiarity with Splunk, Looker, or similar tools, and experience investigating API transactions.

Culture & Benefits

• Fast-paced, collaborative environment focused on curiosity, tenacity, inclusion, and teamwork.
• Competitive salary, eligible bonus and sales incentive plans, and equity plan.
• 401(k) retirement plan and match for US offices, local country pension for international offices, and comprehensive medical benefits.
• Unlimited vacation, flexible hours, wellness services, employee assistance, and well-being reimbursement.
• Office-specific snacks, beverages, and lunch stipends when working from the office.