Customer Success Manager (Partners)

TL;DR

Customer Success Manager (Partners): Overseeing partner retention, enablement, and ecosystem growth for a digital identity platform with an accent on B2B2C strategy and technical product adoption. Focus on driving partner health, managing renewals, and optimizing joint go-to-market initiatives to maximize mutual commercial value.

Location: Must be based in the United States (Remote)

Salary: $110,000–$135,000 plus sales incentive plan

Company

hirify.global is a leader in phone-centric identity tokenization and cryptographic authentication, serving over 1,000 enterprise customers across banking, fintech, and gaming.

What you will do

• Act as a trusted advisor to partners through regular business reviews and joint integration planning.
• Manage the full partner lifecycle, including renewals, expansion, and identifying co-selling growth opportunities.
• Serve as a subject matter expert on partner business models and downstream use cases.
• Drive corporate objectives by improving Partner Net Promoter Score (NPS) and overall portfolio health.
• Collaborate with internal teams including Support, Product, and Data Science to resolve partner escalations.
• Organize and host executive-level Quarterly Business Reviews (QBRs) to align on commercial goals.

Requirements

• 3 to 5 years of experience in channel customer success, partner management, or indirect sales.
• Must be based in the United States with the ability to travel roughly 20% for onsite visits.
• hirify.globaln track record in highly regulated markets such as fintech, banking, or insurance.
• Strong aptitude for technology, data platforms, and investigating API transactions.
• Excellent communication, presentation, and project management skills.
• Experience in high-growth or pre-IPO technology companies is strongly preferred.

Culture & Benefits

• Competitive salary, bonus plan, and equity participation.
• Comprehensive medical benefits for employees and families.
• 401(k) retirement plan with company match.
• Unlimited vacation policy and flexible working hours.
• Wellness support including EAP and well-being reimbursements.
• Inclusive, collaborative environment focused on humility and leadership.