Director of Account Management

TL;DR

Director of Account Management (B2B SaaS): Lead post-sale account management for CRE brokerages, driving retention and targeted expansion through pricing and license adoption with an accent on strategic account planning, multi-threaded relationship ownership, and renewal negotiations. Focus on building an AM enablement and operating rhythm that improves account health, forecasting accuracy, and CRM discipline while coordinating across Customer Success, Sales, Billing, Implementation, and Support.

Location: Remote (open across most of the US)

Salary: $110,000 - $125,000 base salary; $180,000 - $200,000 OTE

Company

hirify.global is the AI deal engine for CRE brokerages, automating workflows from first contact to commission.

What you will do

• Develop and execute the Small/Mid-Market Account Management strategy with the VP of Customer Experience.
• Build AM enablement covering save strategies, ROI/value demonstration, multi-threading, proactive insights, negotiation, and industry/business knowledge.
• Coordinate cross-functionally (Customer Success, Sales, Billing, Implementation, Support) to define “swim lanes” and ensure seamless customer hand-offs.
• Own account end-to-end outcomes: contract execution, license expansion, and price increases; coach the team on account planning and meeting execution.
• Set and manage retention, account growth, and health KPIs; monitor dashboards, forecast accurately, and ensure attainment of retention targets.
• Maintain CRM hygiene and run pipeline reviews, deal coaching, and account planning sessions; serve as escalation point for key customers.

Requirements

• Location: Must be based in the United States
• 4+ years of sales and/or account management experience in a quota-carrying capacity.
• 2+ years of experience managing Account Managers or similar post-sale customer-facing roles.
• Proven ability to meet/exceed revenue and/or account growth targets.
• Hands-on, deep understanding of B2B SaaS deal flows, relationship building, and pricing mechanisms.
• Ability to lead with strong communication, listening, time management, and process discipline.

Culture & Benefits

• Fully remote work culture with monthly remote work reimbursement ($600/year) and an annual in-person company kickoff.
• Impactful insurance and benefits: multiple medical plans, 100% dental/vision premiums, HSA seed, STD/LTD, life insurance, and telemedicine.
• Flexible PTO, 14 paid company holidays, paid parental leave, and give back days.
• 401(k) with 4% company match and immediate vesting.
• Wellness benefit of $400/year and support for work/life harmony.

Hiring process

• Interviews focused on leadership, account strategy, and cross-functional operating rhythm.
• Evaluation of experience driving retention, pricing/expansion outcomes, and team enablement.
• Discussion of expectations for coaching, forecasting, and CRM/process rigor.