Senior Account Manager, Enterprise Client Services (Fintech)

TL;DR

Senior Account Manager, Enterprise Client Services (Fintech): Managing a portfolio of large-scale merchant accounts to drive growth and retention with an accent on strategic partnership and cross-functional coordination. Focus on expanding product adoption, negotiating commercial renewals, and leveraging AI tools to optimize the merchant experience.

Location: Must be based in the United States

Salary: $140,000 - $160,000 OTE

Company

hirify.global is a fintech company redefining the shopping experience through interest-free installment plans that empower consumers and drive merchant sales.

What you will do

• Serve as the primary relationship owner for Enterprise merchants from implementation through renewal.
• Drive account growth by identifying opportunities for product adoption and negotiating commercial renewals.
• Monitor account health and merchant performance to proactively mitigate risks and ensure retention.
• Lead complex cross-functional onboarding and product launches involving Engineering, Product, Marketing, and Legal.
• Deliver Quarterly Business Reviews (QBRs) and strategic plans based on performance data (AOV, LTV, approval rates).
• Utilize AI-powered tools like Claude to streamline workflows and create professional client communications.

Requirements

• 5+ years of experience in Enterprise Account Management, Customer Success, or Strategic Partnerships.
• Experience in payments, fintech, SaaS, or e-commerce.
• Proven success in executive stakeholder management and negotiating commercial renewals.
• Strong analytical skills to turn performance data into actionable business recommendations.
• Required: Demonstrated experience working with Claude or equivalent LLM tools.
• Bachelor's degree or equivalent professional experience.

Nice to have

• Experience in Buy Now, Pay Later (BNPL), card processing, or broader fintech.
• Familiarity with Salesforce, Vitally, or Redash.
• Experience working in a fast-paced, high-growth startup environment.
• Experience managing large strategic merchants.

Culture & Benefits

• Unlimited PTO, volunteer hours, and sabbatical.
• Comprehensive medical, dental, and vision insurance.
• 401k with company match.
• Highly discounted LifeTime gym membership.
• Collaborative environment within a fast-growing fintech team.