Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS/AI Search): Driving post go-live customer success, adoption, and retention for AI search solutions with an accent on relationship management and value realization. Focus on maximizing product adoption, identifying churn risks, and articulating ROI for high-scale enterprise clients.

Location: Remote within Germany

Compensation: €80,000 – €111,000 EUR

Company

hirify.global is a pioneer and market leader in AI Search, empowering over 17,000 businesses to deliver predictive search and browse experiences at internet scale.

What you will do

• Drive adoption and value realization for post go-live customers to ensure retention and growth.
• Lead user enablement through product trainings and proactive optimization recommendations.
• Collaborate with Solutions Architects to guide customers through technical implementation and project requirements.
• Identify accounts at risk of churn and work with Account Executives to mitigate risks.
• Document and articulate the Return on Investment (ROI) driven by the solution for clients.
• Act as the voice of the customer, providing internal feedback to improve the product.

Requirements

• Fluency in English, French, and German.
• 2-3 years of experience in customer success, account management, or digital consultancy, preferably in SaaS.
• Experience managing a portfolio of accounts for highly technical products.
• Proven ability to establish credibility and communicate effectively at all organizational levels.
• Strong time management and priority-setting skills.
• Must be based in Germany.

Culture & Benefits

• Flexible workplace model focusing on impact and output over physical location.
• High-trust environment providing autonomy to choose where and when to work.
• Inclusive workplace culture valuing diversity, collaboration, and transparency.
• Competitive total cash compensation including base salary and commission.