Enterprise Engagement Manager (AI)

Location: Berlin Office or Munich Office, Germany

Company

hirify.global develops agentic AI for enterprise customer experience and conversational automation.

What you will do

• Own the post-sale customer journey from implementation through adoption, expansion, and long-term value realization.
• Advise enterprise stakeholders on AI-driven customer experience transformation and intelligent automation.
• Identify expansion opportunities across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams through implementation and go-live.
• Translate product capabilities and data into success plans, business-impact reports, and executive presentations.
• Align technical and business stakeholders throughout the customer lifecycle.

Requirements

• 2+ years of experience in Customer Success, Consulting, or Account Management in enterprise environments.
• Experience driving strategic value and digital transformation in complex organizations.
• Track record of converting customer success into measurable business impact and growth opportunities.
• Strong project, stakeholder management, communication, and presentation skills.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual German and fluent English.

Culture & Benefits

• Work on agentic AI for complex, high-volume enterprise customer interactions.
• Ownership of outcomes, direct feedback, and fast execution.
• Opportunity to contribute to a growing company beyond its earliest startup phase.
• Commitment to GDPR and ISO 27001 data protection standards.
• Equal opportunity employment across backgrounds and characteristics.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview followed by technical interview(s).
• Bar Raiser interview.