TL;DR

Enterprise Engagement Manager (AI): Manage enterprise customer portfolios to drive success, adoption, and value realization of AI-driven customer experience solutions with an accent on customer relationship management and project execution. Focus on building trust, overseeing implementations, and identifying growth opportunities across accounts.

Location: Berlin or Munich offices, onsite

Company

%hirify_global% is a fast-growing startup specializing in Generative AI and SaaS platforms for Conversational AI, transforming customer service with intelligent voice-first solutions.

What you will do

Build strong, trust-based relationships with key stakeholders and represent %hirify_global% as a reliable partner.
Drive customer outcomes by creating success plans, tracking KPIs, and translating results into business insights.
Manage cross-functional teams and timelines to ensure smooth and timely implementations.
Proactively manage renewals and identify growth opportunities within accounts.
Communicate value effectively by translating outcomes into impactful messages.

Requirements

Location: Must be based in Berlin or Munich for onsite work
1–2 years experience in Customer Success, Account Management, or Consulting.
Strong communication and relationship-building skills for technical and non-technical stakeholders.
Proactive mindset with ability to manage multiple customers and priorities.
Interest in AI, automation, and customer experience innovation.
Excellent verbal and written communication skills in German and English.

Culture & Benefits

Diverse team with flat hierarchies and collaborative culture.
Competitive compensation and equity package.
Flexible working hours, 28 vacation days, and workation opportunities.
Training and development budget for professional growth.
Regular team events and social activities.
Work from home or office with modern amenities in Berlin or Munich.

Hiring process

Recruiter video call
Manager interview
Challenge task
Expert interviews
Team meeting
Founder interview