Enterprise Engagement Manager (AI)

TL;DR

Enterprise Engagement Manager (AI): Managing a portfolio of enterprise customers to ensure value realization and adoption of Agentic AI solutions with an accent on consultative relationship management and customer success. Focus on driving KPI-based outcomes, overseeing implementations, and identifying growth opportunities within accounts.

Location: Hybrid (Berlin or Munich, Germany)

Company

hirify.global is a dynamic AI startup building SaaS platforms for Conversational AI to reimagine customer experience for enterprise organizations.

What you will do

• Build trust-based relationships with key stakeholders as a reliable and value-driving partner.
• Drive customer outcomes by creating success plans, tracking KPIs, and translating results into business insights.
• Oversee cross-functional implementations to ensure smooth and on-time go-lives.
• Proactively manage account renewals and identify growth opportunities and new use cases.
• Make value visible through strong communication and translating outcomes into impactful messages.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or Consulting.
• Excellent verbal and written communication skills in German and English.
• Strong organizational and project management abilities to ensure execution and follow-through.
• Ability to engage both technical and non-technical stakeholders.
• Genuine interest in AI, automation, and customer experience innovation.

Culture & Benefits

• Diverse international team (40+ nationalities) with flat hierarchies and a collaborative culture.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Perks including Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, and weekly sponsored office lunches.
• Access to a training and development budget for continuous professional growth.

Hiring process

• Recruiter video call and manager interview.
• Challenge Task and expert interview(s).
• Meeting the team and a final Founder interview.