Customer Success Manager (HRTech)

TL;DR

Customer Success Manager (HRTech): Managing relationships with a diverse customer base to ensure satisfaction and adoption of a global employment platform with an accent on account health, cross-functional collaboration, and churn reduction. Focus on conducting enablement sessions, resolving complex customer escalations, and leveraging data-driven insights to improve the customer journey.

Location: Must be currently based within the EMEA region (specifically mentions Poland, Portugal, South Africa, Spain)

Compensation: Portugal €30K–€45K, Spain €40K–€45K, Poland PLN 130K–145K, South Africa ZAR 670K–750K (plus equity)

Company

hirify.global is a global employment platform that enables companies to hire, pay, and support talent anywhere in the world.

What you will do

• Proactively manage a portfolio of customers, ensuring high engagement and satisfaction levels.
• Address customer health cases and provide timely, effective solutions to inquiries within the Success scope.
• Conduct product demos, enablement sessions, and escalation calls to drive platform adoption.
• Collaborate cross-functionally with Sales, Product, Support, and Treasury to resolve issues and ensure retention.
• Utilize data-driven insights to advocate for customer needs and identify process improvements.
• Partner with Sales to mitigate churn risks and ensure long-term customer success.

Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, or a quota-carrying role, preferably in SaaS.
• Currently based within the EMEA region.
• Proficiency in both written and spoken English language.
• Proven track record of managing multiple customer relationships and driving success initiatives.
• Analytical mindset with the ability to leverage data for decision-making.
• A reliable home internet connection.

Nice to have

• Experience in the HR industry and international employment practices.
• Proficiency in Zendesk, Asana, Notion, and Slack.

Culture & Benefits

• Work from anywhere as long as you are authorized to work where you live.
• Generous paid time off with 40 days per year (including holidays and vacation).
• Comprehensive mental health support via Plumm and a monthly wellbeing allowance.
• Flexible parental leave with at least three months of paid leave.
• WFH stipend for laptop and home office equipment.