Business Support Officer

TL;DR

Business Support Officer (Finance/Operations): Providing high-quality administrative, legal, and commercial support to banking clients with an accent on customer service and process optimization. Focus on managing diverse workflows including KYC analysis, account management, and mortgage support to drive operational efficiency.

Location: Must be based in Belgium (Brussels/Flanders), with flexible working arrangements available.

Company

hirify.global is a leading European digital solutions provider with over 51,000 employees, focused on driving digital transformation through people-centric technology consulting and software development.

What you will do

• Provide excellent customer service across phone, email, chat, and social media channels.
• Deliver high-quality administrative, legal, and commercial support to banking clients.
• Manage diverse operational tasks including KYC analysis, mortgage support, and account management.
• Collaborate with internal departments to ensure smooth daily business operations.
• Proactively identify opportunities to improve internal business processes and communication.

Requirements

• Bachelor’s degree or relevant equivalent.
• Fluent in Dutch and French (required).
• Entry level to 3 years of relevant experience.
• Proficiency in Microsoft Office tools.
• Strong problem-solving skills and a proactive, customer-first mindset.

Culture & Benefits

• Flexible working arrangements with both local and international opportunities.
• Comprehensive benefits package including company car, insurance, meal vouchers, and eco-cheques.
• Continuous professional development via the hirify.global Academy with access to over 250 training sessions.
• Collaborative team environment with regular events and coaching support.