Motor Claims Handler (Fintech)

TL;DR

Motor Claims Handler (Fintech): Managing the end-to-end claims process for motor insurance customers with an accent on FNOL, liability establishment, and fraud monitoring. Focus on optimizing the customer journey and ensuring efficient repair and payment progression.

Location: Manchester, United Kingdom. Hybrid working (mix of home and office days).

Company

An online motor insurance provider using data and tech to rethink the insurance experience for millions of drivers.

What you will do

• Act as the first port of call for customers initiating claims (FNOL), ensuring a seamless start to the process.
• Collect and record detailed accident information to establish a complete and accurate picture of the incident.
• Verify and monitor claims for potential fraud indicators, escalating suspicious cases to specialist teams.
• Establish liability using specialist tools and conduct further investigations as required.
• Manage the end-to-end customer journey post-FNOL, including repair progression and total loss processing.
• Maintain precise records, manage claim reserves, and facilitate claim payments.

Requirements

• Experience in Customer Claims Handling and FNOL roles.
• Strong knowledge of Motor Insurance and insurance claims handling.
• Excellent written and verbal communication skills.
• Strong attention to detail and a problem-solving attitude.
• Ability to thrive in a fast-paced, dynamic scale-up business environment.

Culture & Benefits

• Hybrid working model with a mix of home and office days.
• Access to learning resources, mentorship, and a tailored growth plan.
• Private healthcare, wellbeing programs, and mental health support.
• Gym discounts and a supportive, empowering work environment.