Senior Supply Chain & E-Commerce Fulfilment Lead (E-commerce)

TL;DR

Senior Supply Chain & E-Commerce Fulfilment Lead (E-commerce): Building and optimizing the end-to-end operational engine for DTC and multi-channel retail with an accent on cross-border import workflows, 3PL management, and last-mile execution. Focus on driving process efficiency, maintaining operational quality, and leveraging VOC data to refine post-purchase experiences.

Location: On-site in Taipei City, Taiwan

Company

hirify.global is a high-growth company focusing on scaling direct-to-consumer digital storefronts and multi-channel retail operations.

What you will do

• Lead daily order fulfillment, cross-border freight routing, and local customs compliance for DTC and retail streams.
• Oversee 3PL warehouse performance and SLA adherence to identify cost-saving and workflow optimization opportunities.
• Standardize and manage localized customer support operations in alignment with global service playbooks.
• Leverage Voice-of-Customer (VOC) data and after-sales analytics to refine return/repair workflows and product quality.
• Manage localized regulatory compliance, including product certification, labeling standards, and inspection workflows.
• Lead continuous improvement initiatives across fulfillment pipelines to reduce operating costs and scale bandwidth.

Requirements

• 10+ years of progressive hands-on experience in e-commerce operations, logistics, or supply chain execution.
• Deep understanding of DTC fulfillment cycles, warehouse/DC operational flows, and multi-channel distribution logic.
• Practical knowledge of import/export workflows, product compliance, and labeling regulations.
• Proven track record of using customer feedback and after-sales metrics to drive operational improvements.
• English: C1 (Excellent written and verbal communication) required for international stakeholder collaboration.
• Location: Must be based in Taipei City, Taiwan (On-site).

Nice to have

• Experience with DTC back-end platforms such as Shopify or Enterprise ERP/OMS tools.
• Proficiency in advanced Excel and data reporting tools for monitoring SLAs and cost efficiency.
• Experience operating within fast-paced, high-growth, or agile business environments.
• Strong project management mindset with high attention to detail and accuracy.