Executive Support Technician

Location: San Antonio, Texas, United States; onsite support with local, statewide, and occasional national travel. Flexible evening and weekend hours may be required based on executive needs.

Company

hirify.global provides an enterprise environment where executive and business-unit users rely on responsive technical support across corporate and residential technology systems.

What you will do

• Provide advanced technical support to executive leadership and enterprise users across corporate, remote, and residential environments.
• Analyze and resolve Tier 2 hardware, software, peripheral, and mobile-device incidents within established SLAs.
• Configure, install, upgrade, rebuild, and troubleshoot PCs, laptops, printers, scanners, smartphones, tablets, and modems.
• Design, install, and troubleshoot audio/visual systems using platforms such as MAXHUB, Extron, Crestron, QSC, and Logitech.
• Install and maintain executive residential technologies, including voice, data, cable TV, security systems, smart home solutions, and mesh Wi-Fi networks.
• Manage ServiceNow ticket queues, demonstrate new products, and train end users.

Requirements

• Associate degree in Computer Information Systems or a related field, or equivalent technical training and experience.
• At least three years of technical support experience with PCs, laptops, peripherals, mobile devices, and related systems.
• Knowledge of Microsoft Windows, Apple macOS, on-premises and cloud-based servers, VMware virtual desktops, telecom systems, Microsoft 365, Exchange, Outlook, Active Directory, Teams, Zoom, and Adobe.
• Understanding of LAN, WAN, wireless networking, security tools and protocols, and enterprise ticketing systems such as ServiceNow.
• Strong troubleshooting, analytical, organizational, communication, and interpersonal skills, with discretion and confidentiality when supporting executive-level clients.
• Valid Texas Class C driver’s license, good driving record, ability to lift up to 40 lbs., perform standing, bending, and kneeling tasks, and travel as required.

Nice to have

• Microsoft Certified Desktop Support Technician certification.

Culture & Benefits

• Collaborative environment focused on innovation, responsiveness, and service excellence.
• Opportunities for career growth, continuing education, certifications, leadership development, and mentoring.
• Healthcare coverage options and traditional and Roth 401(k) retirement plans.
• Work-life balance, employee engagement activities, recognition awards, service awards, and a wellness program.
• Substance-free workplace with pre-employment drug testing; tobacco users are not hired where permitted by law.