IT Support Specialist (Microsoft)

Location: Remote within the United States, with on-site support required in the NYC office

Base salary: $60,000–$80,000 per year, plus eligibility for a bonus.

Company

hirify.global is a technology advisor and solution provider delivering technology consulting, implementation, and managed services to small and mid-size businesses.

What you will do

• Provide professional end-user support remotely and on-site in the NYC office.
• Support Windows laptops and workstations, macOS, mobile devices, printers, meeting rooms, video conferencing, peripherals, and other workplace technologies.
• Manage tickets, incidents, service requests, documentation, follow-up, and user communications.
• Administer user accounts, groups, permissions, and access in Microsoft Entra ID/Azure AD and Active Directory.
• Support onboarding, role changes, offboarding, endpoint configuration, equipment handover, and remote management.
• Escalate complex issues appropriately while contributing to documentation and continuous improvement of IT support processes.

Requirements

• At least 3 years of experience in an end-user-facing technical support role.
• Hands-on experience with Windows 11, macOS, iOS, and Android devices.
• Basic experience with Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, user accounts, groups, and permissions.
• Experience with antivirus and/or EDR endpoint protection, hardware and software troubleshooting, printers, connectivity, and access issues.
• Strong analytical, problem-solving, communication, prioritization, and technical documentation skills.
• Ability to provide on-site support in the NYC office and remote support to employees across the organization.

Nice to have

• Bachelor’s degree in a related technical discipline or equivalent training and experience.
• Experience with server hardware, desktop imaging software, or Microsoft, VMware, Cisco, Citrix, or security certifications.

Culture & Benefits

• Health, dental, and vision insurance, plus accident, critical illness, and hospital indemnity coverage.
• Life insurance, disability insurance, employee assistance, flexible spending accounts, and health savings accounts with a company contribution.
• 401(k) retirement plan with matching contribution.
• Paid time off starting at 15 days annually, plus 8 paid holidays.
• Additional benefits include legal services, identity theft protection, pet insurance, wellness programs, and transportation and parking accounts.
• Inclusive workplace with a focus on collaboration, integrity, problem-solving, and service quality.

Hiring process

• Applications are expected to be accepted until October 21, 2026, subject to the company’s hiring timeline.
• Customer approval may be required for access to customer information, systems, or premises.