Service Desk Engineer II (Aerospace)

Location: Hawthorne, California; onsite daily

Salary: $47.00–$53.00 per hour

Company

Astrolab designs and builds lunar rovers, power systems, and data networks for sustained operations on the Moon.

What you will do

• Own Tier 2 escalations involving hardware, software, and connectivity issues.
• Administer Microsoft Intune policies, compliance profiles, and application deployments across Windows and macOS endpoints.
• Manage Entra ID, including conditional access, groups, roles, and user lifecycle administration.
• Support onboarding, offboarding, contractor provisioning, access reviews, data retention, and device recovery.
• Coordinate vendor break/fix issues and RMAs while managing IT asset tracking and inventory audits.
• Improve documentation, helpdesk tooling, customer satisfaction, and team capability while mentoring Service Desk Engineer I teammates.

Requirements

• At least 3 years of IT help desk or desktop support experience, ideally including project work.
• Hands-on administration experience with Microsoft 365, Entra ID (Azure AD), and Intune.
• Experience supporting Windows and macOS; Linux experience is a plus.
• Ability to work independently, prioritize concurrent requests, and determine when further escalation is needed.
• Strong written and verbal communication skills for explaining technical issues to non-technical stakeholders.
• Ability to lift and move IT equipment weighing up to approximately 40 pounds and work onsite every day.

Culture & Benefits

• Inclusive, direct, transparent, and collaborative working environment.
• Equity ownership in the company.
• Medical, dental, vision, and mental health benefits.
• 401(k) plan with company match, flexible PTO, and parental leave.
• Weekly lunch stipend, snacks, beverages, and a monthly onsite social hour.

Hiring process

• Application review and recruiter phone interview.
• Hiring manager virtual interview followed by video interviews.
• Onsite interview, offer, and hiring.