Technical Program Manager (AI)

TL;DR

Technical Program Manager (AI): Drive technical and operational delivery for Public Sector customers, triaging issues, aligning internal resources with data and analytics, and building tools that add direct value with an accent on transitioning AI/ML technologies and processes into working public-sector products for unique government use cases. Focus on leading cross-functional execution to exceed AI/ML objectives, managing long-term customer health, and solving undefined engineering problems alongside product development teams.

Company

Scale AI develops reliable AI systems and provides data and full-stack technologies for enterprises and governments.

What you will do

• Drive innovation and transformation by solving undefined technical and operational challenges for Public Sector customers.
• Use data and analytics to align internal resources and create tools that directly add value to customers.
• Transition AI/ML technologies and processes into working Public Sector products/solutions even when requirements are ambiguous.
• Partner with engineering and operations to build and deliver AI systems tailored to government use cases in computer vision and generative AI.
• Lead cross-functional delivery to exceed customers’ AI/ML objectives and manage long-term customer health by identifying risks early.
• Address engineering problems alongside product development teams and make customer success repeatable for future customers.

Requirements

• Active TS/SCI clearance (Full Scope Polygraph is a nice to have).
• 3+ years of experience in stakeholder management or a customer-facing role.
• Technical background (CS, Economics, Statistics, Engineering, or equivalent experience).
• Deep understanding of ML operations process.
• Track record of structured, analytics-driven problem-solving.
• Excellent verbal and written communication skills.

Nice to have

• Willingness to travel at least 25% of the time (50% travel is a nice to have).
• Full Scope Polygraph clearance.
• 10+ years of professional experience in customer-facing technical program management (industry or government).
• Prior experience at an API technology company and/or managing technical customers using an API.
• Proficiency in Python and SQL (or other programming languages).

Culture & Benefits

• Compensation includes base salary, equity, and benefits; salary range depends on work location and interview outcomes.
• Comprehensive health, dental, and vision coverage, retirement benefits, learning & development stipend, and generous PTO.
• May include additional benefits such as a commuter stipend.
• Inclusive, equal opportunity workplace with reasonable accommodations available during the application process.

Hiring process

• Interview process to evaluate skills, experience, and role eligibility for equity.
• Recruiter shares the specific salary range for the preferred location during the hiring process.