Head of Engagement Management (AI)

TL;DR

Head of Engagement Management (AI): Leading account management and growth strategy for strategic GenAI customers with an accent on translating complex research needs into human-data programs. Focus on scaling delivery functions, managing high-stakes client relationships with ML researchers, and driving commercial growth.

Location: Must be based in the USA (inferred from US Department of Labor legal compliance requirements)

Company

Scale AI develops reliable AI systems by providing high-quality data and full-stack technologies that power the world's leading models and help enterprises and governments build and oversee AI applications.

What you will do

• Lead and develop a team of Engagement Managers covering strategic GenAI lab accounts, including hiring, coaching, and resource planning.
• Own account growth strategy with full accountability for retention, expansion, and commercial development against revenue targets.
• Build trust-based relationships with frontier AI lab researchers and operations leads as a thought partner throughout the project lifecycle.
• Identify and develop new demand generation opportunities in partnership with GTM teams.
• Coordinate across ML, Finance, and Delivery Operations to resolve cross-functional tradeoffs and ensure customer quality.
• Establish processes and best practices to evolve the Engagement Management function as the GenAI business grows.

Requirements

• 6+ years in technical product/program management, customer success, or consulting with significant B2B customer ownership.
• 2+ years of experience managing, hiring, and developing a team of strong performers.
• Technical foundation in a STEM field (CS, Engineering, Economics, Statistics, etc.).
• Deep understanding of the ML training lifecycle and hands-on experience working with data or AI/ML models.
• Must be based in the USA

Nice to have

• Graduate degree (PhD, MS) or research experience in a STEM field.
• Experience at a frontier lab or company developing foundational models.
• Proven track record of scaling a customer-facing or delivery function.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• Retirement benefits and generous PTO.
• Learning and development stipend.
• Commuter stipend for eligible roles.
• Inclusive and equal opportunity workplace environment.