Head of International Customer Success (AI)

TL;DR

Head of International Customer Success (AI): Building and leading the Customer Success function across EMEA and APAC to help strategic customers realize the full value of Claude with an accent on multi-region team scaling and global CS strategy. Focus on driving international customer health, retention, and expansion across diverse markets.

Location: London, UK (Hybrid: at least 25% in-office attendance required)

Salary: £220,000 - £385,000 GBP

Company

hirify.global is a public benefit corporation dedicated to creating reliable, interpretable, and steerable AI systems that are safe and beneficial for society.

What you will do

• Build and lead a multi-layered Customer Success organization across EMEA and APAC, managing managers and scaling the team.
• Define and execute international CS strategy in close partnership with global CS leadership.
• Own international business outcomes including customer health, retention, expansion, and satisfaction.
• Hire, develop, and coach a high-performing team of CS managers and individual contributors.
• Collaborate with US-based GTM, Product, and Engineering leaders to advocate for international customer priorities.
• Represent hirify.global with senior C-suite stakeholders across international markets leading strategic account conversations.

Requirements

• Experience building and leading multi-region Customer Success or Technical Success organizations.
• Track record of scaling CS teams across EMEA and/or APAC at enterprise software, SaaS, or AI/ML companies.
• Demonstrated ability to balance global alignment with regional localization.
• Strong people leadership skills with a clear philosophy on coaching and developing managers.
• Strong executive presence and ability to represent the company credibly with C-suite stakeholders.
• Visa sponsorship available, though not guaranteed for every candidate.

Nice to have

• Experience leading Customer Success in both EMEA and APAC.
• Background in API products, developer platforms, or consumption-based business models.
• Familiarity with AI/ML technologies and ability to articulate complex technical concepts.
• Experience standing up a CS function in a new region from the ground up.
• Track record of influencing global product roadmaps through structured customer feedback.

Culture & Benefits

• Collaborative "big science" research environment focusing on high-impact goals.
• Competitive compensation and optional equity donation matching.
• Generous vacation and parental leave policies.
• Flexible working hours and modern office spaces for collaboration.
• Strong commitment to diversity, representation, and ethical AI development.