Senior Director, Services Strategy (Cybersecurity)

TL;DR

Senior Director, Services Strategy (Cybersecurity): Transforming post-sale services into a scalable, recurring, and profitable revenue engine with an accent on portfolio design, pricing models, and P&L management. Focus on optimizing the Professional Services operating model, improving margin discipline, and aligning services with net revenue retention and growth objectives.

Location: Hybrid in Santa Clara, CA (Monday, Tuesday, and Thursday on-site)

Salary: $236,000 - $295,000

Company

hirify.global provides a deep observability pipeline that delivers network-derived intelligence to help large organizations eliminate security blind spots and manage hybrid cloud infrastructure.

What you will do

• Own the global services strategy and define a cohesive portfolio across technical support, customer success, and professional services.
• Design and implement unified pricing models and packaging with a bias toward recurring, attach-based revenue.
• Lead the Professional Services financial and operational model, with direct accountability for P&L, margin, and utilization.
• Strengthen the operating model, including resourcing approaches and the contractor/offshore mix.
• Partner with Sales, Deal Desk, and Finance to ensure services are scoped and delivered profitably.
• Build data-driven operational reviews to optimize profitability and align capacity with committed revenue.

Requirements

• 10+ years of experience in professional services, customer success, or services strategy.
• 5+ years in a leadership role at the manager, senior manager, or director level.
• Proven ability to monetize services into repeatable, tiered, and renewable offerings.
• Track record of improving net revenue retention (NRR) and expansion through services.
• Experience in networking, security, or enterprise infrastructure domains.
• Must be based in Santa Clara, CA, and follow a hybrid schedule (3 days on-site).

Nice to have

• Experience with AI-enabled PS and CS operations, including churn signals and playbook automation.
• Hands-on experience building or operating a services-centric platform or offering.

Culture & Benefits

• Certified as a Great Place to Work.
• Comprehensive health, life, and disability insurance.
• Retirement plan with company matching contributions.
• Paid time off, including holidays, vacation, and sick leave.
• Tuition reimbursement and Employee Assistance Program (EAP).
• Eligibility to participate in the Profit Interest Units plan.