Senior Manager, Enterprise Customer Success (Data Resilience)

TL;DR

Senior Manager, Enterprise Customer Success (Data Resilience): Leading a team of Customer Success Engineers to drive measurable customer outcomes and adoption across the hirify.global Data Platform with an accent on technical success planning and resilience maturity. Focus on building scalable engineering practices, mitigating renewal risks, and aligning technical outcomes with executive business objectives.

Location: Must be based in the United States (Remote)

Salary: $164,800 — $422,000 USD (depending on geographic zone)

Company

hirify.global is the Data and AI Trust Company, specializing in data resilience and security posture management to enable safe AI at scale.

What you will do

• Lead, coach, and develop a team of Customer Success Engineers, including junior managers.
• Build scalable practices for onboarding, adoption, technical success planning, and resilience maturity.
• Standardize the use of maturity assessments, recoverability validation, and recovery simulations.
• Monitor customer health, adoption sentiment, and renewal readiness across the team's book of business.
• Serve as a senior advisor and escalation point for strategic enterprise customers.
• Partner with Sales, Renewals, and Product teams to align success activities with account strategy.

Requirements

• Must be based in the United States.
• 8+ years of customer-facing technical experience in enterprise IT, SaaS, or data protection.
• 3+ years of experience managing technical professionals.
• Strong technical acumen in virtualization, storage, cloud platforms, and disaster recovery.
• Proven ability to engage executive stakeholders (CIO, CISO, VP).
• Data-driven leadership style using metrics and operational insights.

Nice to have

• Industry certifications such as AWS Solutions Architect, Azure Administrator, or Azure Solutions Architect Expert.
• VMCE certification.

Culture & Benefits

• Unlimited paid time off and 12 paid holidays.
• Comprehensive medical, dental, and vision coverage from day one.
• 401(k) retirement plan with company matching contributions.
• Paid parental leave (8 weeks for all parents, 16 weeks for birthing parents).
• Mental health support and digital wellness tools via Employee Assistance Program.
• Learning and growth opportunities via LinkedIn Learning and O’Reilly.