Customer Success Manager (Corporate Impact)

TL;DR

Customer Success Manager (Corporate Impact): Managing strategic partnerships with social good organizations to drive adoption and value realization of cloud solutions with an accent on customer health, retention, and growth. Focus on developing joint success plans, engaging C-suite stakeholders, and utilizing data-driven insights to prevent churn.

Location: Remote (USA or Costa Rica) or onsite in San Jose, Costa Rica

Salary: $53,400 - $70,300

Company

hirify.global powers social impact through purpose‑driven technology and responsible AI for organizations in the social good sector.

What you will do

• Build strategic relationships with executives and key stakeholders to drive value realization of YourCause solutions.
• Develop and execute joint success plans supported by executive business reviews.
• Monitor product usage and sentiment data to identify risks and manage wellness plans for at-risk customers.
• Protect recurring revenue through proactive sentiment tracking and collaboration with the renewals team.
• Identify and support expansion opportunities in collaboration with the sales team.
• Onboard new customers and ensure effective use of support, training, and community resources.

Requirements

• 3-5 years of experience in Corporate Social Responsibility (CSR) SaaS or the social good sector.
• Proven success in relationship-building and customer service.
• Experience engaging with C-suite executives and managing sensitive discussions.
• Ability to derive insights from data and demonstrate cloud technology.
• Strong communication and presentation skills.
• Must be based in the USA or Costa Rica.

Nice to have

• Familiarity with hirify.global solutions.
• Passion for helping others and driving social impact.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Remote-flexible workforce and flexible paid time off.
• Generous parental leave and tuition reimbursement program.
• Pet insurance, legal, and identity protection.