Account Manager (Healthcare)

TL;DR

Account Manager (Healthcare): Managing and nurturing relationships with small to medium payer and provider clients to ensure successful adoption of evidence-based healthcare solutions. Focus on driving customer outcomes, resolving technical and service inquiries, and maintaining high-quality engagement through CRM tools.

Location: Must be based in the United States

Salary: $65,000–$91,000

Company

A mission-driven healthcare organization dedicated to improving patient-focused care through evidence-based content and innovative software solutions.

What you will do

• Establish and maintain ongoing relationships with an assigned portfolio of healthcare clients.
• Conduct regular business reviews and proactive customer outreach.
• Research and troubleshoot client issues, coordinating with internal technical and finance teams.
• Develop and execute customer outcomes plans to help clients achieve their business goals.
• Document all client interactions and engagement metrics within CRM systems like Gainsight and Salesforce.
• Represent the account management team in internal initiatives and special projects.

Requirements

• Must be based in the United States
• Bachelor’s degree (BA/BS).
• Proven experience in account management, customer service, or market-facing roles.
• Experience in the healthcare, software, or technology service industries.
• Proficiency with CRM solutions, specifically Gainsight and Salesforce.
• Strong organizational skills with the ability to prioritize work and resolve complex client issues.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company resources.
• Generous paid time off, including 14 company-recognized holidays and volunteer days.
• Paid parental and bonding leave.
• Remote work environment with occasional travel for company events.
• Supportive culture with pet insurance and LGBTQ+ health services.