Sr. Operations Engineer (Starlink Growth)

TL;DR

Sr. Operations Engineer (Starlink Growth): Leading high-impact initiatives to drive customer retention and business scalability for the Starlink constellation with an accent on technical analysis and cross-functional execution. Focus on identifying systemic defects, building predictive analytical models, and implementing global strategies to optimize profitability and service performance.

Location: Must be based in Redmond, WA (Onsite)

Salary: $130,000 - $180,000 per year

Company

SpaceX is an aerospace manufacturer and space transportation services company dedicated to enabling human life on Mars and the Moon.

What you will do

• Lead initiatives to improve customer experience, retention, and lifetime value through rigorous technical analysis.
• Identify systemic engineering and operational defects and design comprehensive solutions at scale.
• Analyze end-user metrics to uncover churn drivers and implement global growth strategies.
• Build and maintain predictive models to proactively surface retention risks.
• Execute complex experiments, including large-scale A/B tests and automation campaigns.
• Partner with cross-functional leadership to define KPIs and drive strategic priorities.

Requirements

• Must be a U.S. citizen, lawful permanent resident, or eligible for ITAR authorization.
• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, or product management.
• 3+ years of experience in Python or SQL.
• Ability to work extended hours and weekends as needed.
• Willingness to travel to customer sites and other company locations.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan with company contributions.
• Long-term incentives including company stock or cash awards.
• Paid parental leave and 3 weeks of paid vacation.
• Employee Stock Purchase Plan with discounts.
• Short and long-term disability and life insurance.