Supervisor, Commerce Operations - Multi Retailer (Ecommerce)

Location: Chicago, IL; New York, NY; or Rogers, AR, United States. Hybrid work with office attendance averaging four days per week.

Salary: $60,000–$140,000 USD annually, depending on location, business needs, responsibility, experience, and qualifications.

Company

hirify.global is a global creative company combining brand experience, customer experience, and commerce to build connected brands, operating as part of WPP.

What you will do

• Manage digital shelf operations and product content across Target, Kroger, Sam's Club, and mid- to long-tail retailers.
• Submit, validate, and monitor product content through retailer portals, Salsify, and syndication platforms.
• Triage alerts, investigate retailer overwrites, syndication failures, and data-quality issues, and coordinate resolution.
• Prepare monthly reporting on content health, search visibility, competitive positioning, pricing, and trading performance.
• Execute approved keyword and content optimisations, including title rewrites, bullet updates, and image swaps.
• Manage retailer ticket queues, coordinate Brand, Omni-marketing, and Sales teams, and improve execution processes.

Requirements

• 3–5 years of experience in ecommerce operations, digital shelf management, PIM, or retail services.
• Experience with Target and/or Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms such as Profitero, Stackline, or equivalent.
• Experience with PIM or syndication platforms such as Salsify, Syndigo, or equivalent.
• Strong data fluency, client-facing communication skills, exceptional attention to detail, and the ability to manage multiple retailer priorities.
• Advanced Excel skills and comfort with structured reporting.

Nice to have

• CPG experience in Home Care, Laundry, Air Care, Consumer Health, or Food categories.
• Familiarity with GS1 standards, retailer content scorecards, Nielsen, Circana, or 84.51° data.
• Understanding of retail media fundamentals and experience in an agency or managed services environment.

Culture & Benefits

• Human First philosophy focused on creativity, collaboration, and connection.
• Hybrid work model with teams working in the office an average of four days per week.
• Competitive benefits package.
• Accommodations or flexibility can be discussed during the interview process.
• Equal opportunity workplace committed to respect and career progression.