Operations Manager (Hospitality)

Location: Boston, Massachusetts, United States. Full-time, 50 hours per week, with availability for 5 days and 2 peak days, usually Friday, Saturday, or Sunday. Regular travel between stores is required.

Salary: $90,000–$120,000 annual base salary, plus potential benefits, paid time off, and other perks.

Company

hirify.global is a food and beverage brand focused on elevated products, hospitality, and memorable customer experiences across its cafés.

What you will do

• Build, coach, and develop a high-performing team of General Managers across multiple cafés.
• Recruit leaders and support performance management, employee relations, training, and development.
• Lead labor planning, scheduling, staffing strategies, and operational execution across the district.
• Maintain hospitality, service quality, food safety, cleanliness, and brand standards in every store.
• Own district sales, labor, profitability, and continuous improvement initiatives using data and business insights.
• Partner with headquarters teams and local communities to implement initiatives and grow customer loyalty.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations and developing managers.
• Strong operational, financial, business, communication, organization, and problem-solving skills.
• Collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change.
• Passion for hospitality, people development, and exceptional customer and employee experiences.
• Ability to travel regularly between stores within the Boston market and meet the required full-time availability.

Culture & Benefits

• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter, parental, and bereavement benefits.
• Free coffee, matcha, and other products through the Regulars program.
• Regular social outings and company merchandise.