Operations Manager, Student Recruitment & Fees (Higher Education)

Location: Hybrid role contractually aligned to the Belfast office, with expected office attendance approximately two days per week.

Salary: £38,784–£46,049 per year.

Company

hirify.global is a UK higher education institution focused on flexible part-time education, widening access to study, and research excellence.

What you will do

• Lead and manage student-facing staff, including the Student Recruitment and Fees Supervisor and Advisers.
• Oversee the delivery of study and fees information within agreed service levels and timescales.
• Develop the Information, Advice and Guidance service for Student Recruitment and Support Ireland.
• Collaborate with managers and teams across the university to provide integrated recruitment and student support.
• Drive continuous improvement in internal teamwork, service provision, and operational performance.
• Manage specific work areas such as Student Finance Northern Ireland, funding campaigns, secure-environment student support, or complaints.

Requirements

• Relevant qualification in management or advice and guidance, or equivalent professional management experience.
• Experience managing multi-channel, customer-focused services, including workload planning, workforce management, and operational performance.
• Strong leadership experience covering recruitment, staff development, performance management, and quality standards.
• Excellent communication, interpersonal, presentation, problem-solving, decision-making, organisational, and time-management skills.
• Numerical competence and the ability to interpret complex management information.
• High proficiency with IT systems, Microsoft Office applications, and databases, plus the ability to learn new systems quickly.

Nice to have

• Experience working in an educational environment.
• Understanding of business continuity planning and management.
• Knowledge of higher education, part-time study, and distance learning.

Culture & Benefits

• Flexible working arrangements, including job share, part-time, and compressed-hours options.
• Hybrid working combining home and office work.
• Benefits and policies designed to support work-life balance.
• Commitment to equality legislation, university values, continuous improvement, and professional development.

Hiring process

• Submit a CV and a supporting statement of no more than 1,500 words.
• Interviews are anticipated to take place during the week commencing 12 October 2026.