Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing day-to-day client communication and acting as a strategic advisor for veterinary organizations with an accent on account performance analysis and cross-functional collaboration. Focus on nurturing corporate relationships, optimizing platform usage, and bridging the gap between client feedback and product engineering.

Location: Remote (Must be based in the USA)

Salary: $70,000–$110,000 per year

Company

A fast-growing, Y Combinator-backed company modernizing the animal health industry through a procurement marketplace and practice management systems.

What you will do

• Act as the primary point of contact and strategic advisor for key client accounts.
• Host weekly meetings, manage action items, and craft strategic agendas.
• Collaborate with product and engineering teams to relay client feedback and resolve bugs.
• Analyze account performance and present optimization opportunities to stakeholders.
• Manage catalog updates, marketing campaigns, and reporting requests.
• Support the onboarding of new acquisition clinics.

Requirements

• 4+ years of experience in account management.
• Bachelor's Degree.
• Must be based in the USA; the company is unable to sponsor work visas.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience developing client-facing reports and performing data analysis.
• Exceptional communication skills for interacting with senior leadership.

Culture & Benefits

• 100% remote work environment with an at-home office setup.
• Comprehensive Medical, Dental, and Vision insurance.
• Automatic 401k contributions and equity options.
• Open vacation policy and bi-annual company retreats.
• Monthly team events and an employee referral program.