Routing Supervisor

TL;DR

Routing Supervisor (Logistics): Leading and developing a team of dispatch coordinators to manage non-emergency medical transportation operations with an accent on real-time trip monitoring, performance metrics, and operational efficiency. Focus on resolving complex escalations, optimizing routing strategies, and ensuring high-quality service delivery across all shifts.

Location: Must be based in San Antonio, Texas

Company

hirify.global is a technology and services company dedicated to eliminating transportation barriers to healthcare by connecting payers and health systems with a nationwide network of vetted transportation providers.

What you will do

• Lead, coach, and develop a team of Routing Coordinators to ensure operational excellence.
• Oversee daily dispatch operations, monitoring performance against on-time targets.
• Serve as the primary escalation point for real-time trip recovery and complex issue resolution.
• Audit routing for cost-effectiveness and mode-of-transport accuracy.
• Manage team scheduling, shift coverage, and performance evaluations.
• Analyze operational data to identify trends and drive process improvement initiatives.

Requirements

• Must be a US Citizen
• Must be able to pass a criminal background check
• Minimum of 3 years of transportation or delivery logistics experience.
• At least 1 year of experience in a lead or supervisory role.
• Proficiency with transport management systems.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Nice to have

• Associate's or Bachelor's degree.
• Knowledge of Medicaid NEMT guidelines and Texas transit systems.
• Prior experience in inbound call center or dispatch center leadership.
• Bilingual proficiency in Spanish.
• Experience with workforce management and QA tools.

Culture & Benefits

• Opportunity to work in a fast-paced environment focused on improving patient health outcomes.
• Collaborative cross-functional work with Network Management and Provider Relations teams.
• Direct impact on the reliability of non-emergency medical transportation for large-scale health programs.