Director Of Partner Operations

TL;DR

Director of Partner Operations (Supply Chain): Leading performance, integration, and governance of external operational partners across Supply Chain, ReCommerce, and Logistics with an accent on strong operational discipline and consistent execution. Focus on driving operational excellence, scalability, and consistency across a growing partner ecosystem.

Location: HQ: Standard 9am to 6pm

Company

hirify.global is a company.

What you will do

• Establish, monitor, and enforce partner SLAs and KPIs aligned with operational and financial goals.
• Build performance scorecards and conduct regular partner business reviews to identify performance gaps and drive corrective action plans.
• Monitor partner cost structures, productivity metrics, and operational efficiency.
• Develop and maintain quality assurance frameworks for partner operations, leading audits and site reviews to ensure adherence to standards, processes, and compliance requirements.
• Oversee operational coordination related to international shipments, ensuring documentation, compliance, and process consistency across cross-border movements.
• Lead structured onboarding processes for new partners, including operational readiness, system integration, and performance expectations.

Requirements

• Bachelor’s degree in Operations, Supply Chain, Business, or related field (MBA preferred).
• 8–12+ years of experience in operations, supply chain, partner/vendor management, or logistics environments.
• Proven experience managing third-party partners or 3PL relationships at scale.
• Strong background in performance management, SLA governance, and operational metrics.
• Experience in cost optimization, labor productivity analysis, and operational efficiency initiatives.
• Familiarity with quality systems, audits, and process standardization.

Nice to have

• Experience working with international logistics/export-import coordination preferred