Process And Transition Analyst (BPO)

Location: Onsite in Cape Town, South Africa (requires travel to other local sites in Durban and Johannesburg)

Company

hirify.global is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across various global industries.

What you will do

• Act as a key liaison between the department, leadership team, and stakeholders to ensure effective communication.
• Manage stakeholder and internal requests within agreed Service Level Agreements (SLAs).
• Prepare and analyze departmental reports to provide meaningful insights for decision-making.
• Support the delivery of business transformation and continuous improvement initiatives.
• Maintain accurate departmental systems and tracking tools to ensure operational excellence.
• Utilize Microsoft Office (Excel, PowerPoint, Word) for reporting and project coordination.

Requirements

• Grade 12 / Matric certificate.
• At least 1 year of experience in a contact centre or customer service environment.
• Strong command of written and spoken English.
• Must have a clear credit and criminal record.
• Previous experience within a BPO environment is essential.

Culture & Benefits

• Training and development support.
• Exposure to international clients and systems.
• Fast-paced and fun team culture.
• Monday to Friday work schedule.