Senior Project Manager (CX)

TL;DR

Senior Project Manager (CX): Driving operational excellence across the product lifecycle with an accent on cross-functional coordination and process optimization. Focus on managing complex product launches, scaling delivery operations, and supporting product teams with data-driven frameworks.

Location: Must be based in Atlanta, GA or Sandy, UT

Company

A global leader in software solutions for customer experience, financial crime prevention, and public safety, serving 25,000+ businesses worldwide.

What you will do

• Lead and coordinate cross-functional initiatives across product, engineering, marketing, and customer success teams.
• Drive the planning, execution, and delivery of product launches to ensure milestones are met.
• Create and manage project plans, timelines, risks, and status communications.
• Support product management teams with tools, reporting, and data to improve prioritization and delivery.
• Develop and manage operational processes to enhance team efficiency and collaboration.
• Champion best practices in documentation and product communications.

Requirements

• 6+ years of experience in program/project management or product operations within a software or tech company.
• Proven experience managing cross-functional projects and working with product and GTM teams.
• Strong ability to influence without authority in a matrixed organization.
• Analytical mindset with the ability to use data to drive decisions.
• Excellent interpersonal and communication skills for stakeholder management.
• Must be based in Atlanta, GA or Sandy, UT.

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• Background in SaaS, CX, AI, or contact center technologies.
• Familiarity with tools like Monday.com, Jira, Confluence, and Salesforce.
• Experience with emerging AI technologies and automation tools.

Culture & Benefits

• Opportunity to work at a market-leading innovation powerhouse.
• Collaborative environment focused on high standards and operational excellence.
• Equal opportunity employer committed to diversity and inclusion.