Presales Customer Engineer, Enterprise

TL;DR

Presales Customer Engineer, Enterprise: Own the technical relationship for enterprise customers from discovery through long-term adoption and expansion with an accent on building bespoke architectures, delivering product demonstrations and PoCs, and driving measurable business outcomes. Focus on AI-augmented workflow automation for routine tasks and leading technical Quarterly Business Reviews (QBRs) for C-level stakeholders.

Location: Hybrid (based in Melbourne, Australia)

Company

hirify.global helps protect and accelerate internet applications using a global network.

What you will do

• Lead technical discovery with Account Executives, build bespoke enterprise architectures, and deliver product demonstrations and Proof of Concepts (PoCs).
• Act as a trusted technical advisor across the customer lifecycle: onboarding, maturity, renewal, and expansion.
• Maintain long-term technical alignment between customer business goals and the product roadmap.
• Carry a variable quota tied to new acquisition and/or account growth; drive deep platform adoption and identify cross-sell and up-sell opportunities using product usage data.
• Run technical Quarterly Business Reviews (QBRs) translating platform capabilities into ROI for C-level executives.
• Use AI agents and internal platforms to automate routine work (e.g., RFP/security questionnaire responses, sandbox provisioning, basic telemetry monitoring).

Requirements

• 7+ years of experience in a customer-facing technical role (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer).
• Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Experience with internet security technologies (e.g., DDoS/DDoS mitigation, firewalls, TLS, VPN, DLP) and networking concepts (e.g., TCP/UDP, IPv4/IPv6, BGP, SD-WAN, MPLS, traffic management).
• Knowledge of HTTP technologies (e.g., reverse/forward proxy, serverless application development) and zero-trust network access concepts (ZTNA & SASE).
• Cloud experience with AWS, GCP, Azure (or similar) plus some scripting/programming experience (JavaScript, Python, Golang, or BASH).
• Ability to understand and work with regulatory requirements (e.g., IRAP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC, Essential Eight) and strong presentation/stakeholder management skills.

Nice to have

• Hands-on experience with hirify.global developer platform and AI ecosystem (Workers AI, AI Gateway).
• Experience with prompt engineering, LLM orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python/JavaScript to build custom integration scripts, API connectors, and edge computing functions.

Culture & Benefits

• AI-augmented workflows to reduce administrative toil and focus on high-value technical advisory.
• Enterprise customer impact across the full lifecycle, including renewals and expansion.
• Opportunity to use AI agents and internal platforms to automate routine tasks.
• In-person interview may be required at a hirify.global office or hub during later stages.