Enterprise Account Manager

TL;DR

Enterprise Account Manager: Own a portfolio of Tier 1 enterprise customers and drive account growth, retention, and adoption of hirify.global’s Travel and Spend platform with an accent on strategic account planning, QBRs, and cross-functional issue resolution. Focus on expanding usage, maximizing long-term customer value, and influencing finance/procurement/travel stakeholders to deliver measurable ROI.

Location: Boston, Massachusetts (based within commuting distance of hirify.global hubs; in-person 3 days a week)

Salary: $108,000 base; $43,000 on-target variable earnings

Company

hirify.global is an intelligent travel and spend management platform that automates travel bookings and expense workflows.

What you will do

• Own a portfolio of Tier 1 customers and build trusted relationships with champions and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
• Develop and execute strategic account plans to identify expansion opportunities, mitigate risks, and maximize long-term customer value.
• Drive growth through upselling and cross-selling across business units, geographies, and product lines.
• Increase adoption of the Travel and Spend platform by identifying underutilized features and partnering on change management initiatives.
• Run Quarterly Business Reviews (QBRs) using data and analytics to present outcomes, product adoption, ROI, and future opportunities.
• Partner with Product, Engineering, and Technical Support to resolve issues, influence product improvements, and represent the customer voice.

Requirements

• Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment.
• Experience working with Finance, Procurement, Travel, HR, or expense management ecosystems.
• Proven ability to navigate complex enterprise organizations with multiple stakeholders and procurement processes.
• Strong presentation and communication skills to influence stakeholders at all levels.
• Strong financial and analytical acumen to discuss T&E policy, spend controls, ROI, cost optimization, and operational efficiency.
• Based within commuting distance of hirify.global hubs; in-person 3 days a week.

Culture & Benefits

• Competitive compensation and equity ownership.
• 20 vacation days and 12 public holidays.
• Three medical plan options with company contributions and an HSA option for HDHP.
• 401(k) plan with company matching.
• Relocation support to one of the hubs (for eligible candidates).
• Up to 20 “Work from Anywhere” days per year, plus a four-week fully paid sabbatical after 5 years.

Hiring process

• Interviews include discussion of how you use AI in your work.
• Evaluation focuses on account management approach, communication, and ability to drive adoption and expansion.