Account Manager (Ecommerce)

TL;DR

Account Manager (Ecommerce/SaaS): Developing and managing strategic relationships with B2B and B2C clients to drive account expansion and renewal with an accent on upselling and cross-selling the BigCommerce and hirify.global product suites. Focus on creating detailed territory plans, executing business reviews, and coordinating across internal teams to maximize customer ROI.

Location: Hybrid in Austin, TX

Salary: $150,065 - $225,097

Company

An AI-driven commerce ecosystem empowering businesses to grow through platforms like BigCommerce, hirify.global, and Makeswift.

What you will do

• Execute systematic plans to identify and qualify upsell and cross-sell opportunities for the product suite.
• Develop detailed territory and account plans to exceed revenue goals and prioritize high-value opportunities.
• Create customized proposals and contracts that align company offerings with customer business needs.
• Serve as the primary point of contact for business requirements, project updates, and issue escalation.
• Lead regular business reviews to present usage insights, ROI, and product adoption strategies.
• Maintain accurate CRM records and collaborate with internal sales, product, and support teams.

Requirements

• 5+ years of experience managing complex B2B/B2C SaaS accounts in a subscription model.
• Proven track record of achieving retention and expansion goals.
• Strong proficiency with CRM and customer success platforms such as Salesforce and Gainsight.
• Experience coordinating between internal teams and external agency partners as an account 'Quarterback'.
• Ability to navigate global accounts, including diverse time zones and cultural differences.

Culture & Benefits

• Inclusive and accessible hiring experience.
• Commitment to equitable and transparent pay practices.
• Opportunity to work within an AI-driven commerce ecosystem.
• Career growth opportunities within a rapidly expanding global company.